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Resident Satisfaction: What’s in your toolbox?

Posted by Dude Solutions Canada, Inc. | Monday, May 04, 2015

The journey seniors experience as they move out of their homes of sometimes 40+ years, into a new home, often in a new area and without the support group they’ve developed over many years is a difficult time. 

Residents make the decision to move based on a variety of factors but most often it means they are seeking:

  • Companionship
  • Safety + Security
  • Assistance with maintaining their day to day life in regards to:
    • Maintenance
    • Housekeeping
    • Transportation

Once they’ve made the difficult decision to move, it’s up to you and your experienced and caring team to help them through this transition and ensure their satisfaction. This is a huge responsibility but one you’ve assured them you can handle.

Resident satisfaction begins before they move in and continues throughout their stay. Having an effective onboarding process will ensure that you start off on the right foot. What does this look like?

Comprehensive Onboarding Process Includes:

  • A pre-move in system around
    • Apartment readiness
    • Paperwork completion
    • Communication between community and family/resident
  • Efficient communication tools between departments to announce and prepare for arrival of new resident
  • Team members who each know their role in a new residents transition and can fully participate in the process
  • A way to gauge how the new resident is doing in the first week, 30, 60, 90+ days
  • A system in place to work with the residents specific needs/requests during transition
  • “Buddy” system that will pair new residents with existing residents for meals and activities that first week

What's in your toolbox? Coordinating services between teams can be challenging. What is the result when all of these tools are in place? Residents feel welcomed, included and can begin benefitting from their new home and the services that are available.

If you are interested in learning how to maximize efficiencies around your support services allowing you to increase resident satisfaction and decrease costs, we invite you to take a tour today!

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