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Strive for better resident satisfaction with higher security standards

Posted by Dude Solutions Canada, Inc. | Monday, August 03, 2015

Strive for better resident satisfaction with higher security standards Keeping your residents happy and comfortable is important, but it's just one part of your job as administrator. You also need to ensure that they stay safe and secure, as well.

Security in an assisted living facility involves balancing many factors and striving for optimal efficiency. Your residents have a unique set of needs and requirements that you have to be sure you meet. In a retirement community, it's best to be prepared for potential danger from both without and within. Here are a few tips to keep in mind when planning your assisted living community's security strategy.

Know the risks

The old saying goes that luck favors the prepared. Your residents' safety isn't something you want to leave to chance, so be sure to maximize your preparedness by familiarizing yourself with some of the potential hazards you may face. 

These hazards can be internal or external. An internal hazard, for example, could be if a resident with Alzheimer's disease or dementia leaves his or her apartment and wanders off the premises, while an external threat might be an unauthorized person on the premises. Each of these types of situations poses unique risks and requires a specialized solution. Access control is a simple way to eliminate some of these security concerns. Not only can it keep out unwanted passersby, but using electronic locks in certain areas of your facility - such as the intensive care wing - can help keep chronically ill or disoriented patients from getting themselves into trouble. 

Encourage communication

Effective communication is one of the most important tools at your disposal when it comes to combating security risks. Once again, this strategy is effective for both external and internal threats. Surveillance cameras and mobile security solutions can help your safety personnel keep the grounds safe. On the other side of things, providing patients with emergency alarms in their apartments is a great way to ensure that they can reach out to support or medical staff in the event of an emergency. There are even some smartphone apps that allow this type of functionality, which may appeal to some of your more tech-savvy residents.

Provide your staff with proper training

Tools and technology can compose an important amount of your security solution, but it's your facility's staff and personnel who are the really important resources when it comes to security. If you want your staff to be effective at crisis management, it's up to you to provide the proper training.

Each staff member should receive training based on their position to prepare them for various threats and security risks they may encounter. This means that your facility's medical personnel will need training in a different set of competencies than your custodial staff. It may be prudent to consider working with professional or government organizations such as the American Red Cross, which can sometimes offer training courses for support staff. You may also wish to outsource some or all of your security solutions through a third party.