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Transportation solutions are a key driver of resident satisfaction

Posted by Dude Solutions Canada, Inc. | Friday, August 14, 2015

Transportation solutions a key driver of resident satisfaction One of the great things about assisted living facilities is the fact that residents tend to have everything they need on-site to live a happy, fulfilled and independent existence. Whether it's dining facilities, medical personnel or on-site social experiences, many retirement communities are designed around the principle of providing everything residents need for the utmost satisfaction.

But it's important that you don't focus so intently on providing on-site amenities that you overlook one of the most important aspects of your facility's operation: transportation. Whether it's for an emergency situation such as transporting a resident to a hospital to receive medical treatment or simply providing seniors with a way to visit family and friends on their own, maintaining an efficient transportation solution is necessary if you want to stay on the road to success and resident satisfaction. 

An integral part of independence

Many retirement communities offer independent living accommodations as well as assisted living facilities. In these instances, residents should be able to live their lives as they see fit, which includes the ability to come and go as they need to. Not all retirement communities are located near enough to local public transportation lines, and depending on your location, relying on cabs may not always be viable either. Thus it's important for facilities that include independent living options have some form of transportation, such as a shuttle bus, for helping those residents who need to leave the grounds. 

Important for safety

It's not uncommon in an assisted living facility for a resident to need to be transported to medical appointments.  In these instances, having a facility-wide transportation option available can be incredibly useful, for both the senior and their family members. Oftentimes the responsibility of transportation comes down to nearby family and friends, which can range anywhere from inconvenient to dangerous, depending on the severity of the case and the availability of the family members in question.

Filling an important need

If maintaining some sort of on-site transportation solution seems like an unnecessary expense, consider the issue from a resident satisfaction perspective. According to Assisted Living Facilities, a 2010 report from the U.S. Centers for Disease Control and Prevention revealed that 96 percent of assisted living residents are no longer are able to drive. While most facilities covered by the survey - 81 percent - indicated they offered transportation to medical appointments, only 75 percent noted they offered transport for those who wish to go shopping or partake in other recreational activities. Amazingly, only 20 percent said they provided transit to places of employment or work training programs.

This demonstrates that even though most facilities are fine with providing essential transit, there is still work to be done when it comes to nonessential resident transportation. The good news is establishing a reliable transportation solution doesn't have to be cost-prohibitive. Even if you can only afford to maintain a very small fleet of buses or shuttles, it's possible to establish volunteer driving programs that can function similar to cab services but are geared specifically for your community.